| How to upgrade IDL, Poor support [message #11084] |
Mon, 16 March 1998 00:00  |
sjh
Messages: 4
Registered: July 1996
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Junior Member |
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I have been away from using IDL for about 2 years, but I do have an active
ongoing software upgrade subscription with them. Now that I am using IDL
again, I sent E mail to RSI support on Wednesday, Mar. 11, asking how to
upgrade my IDL 5.0 to the latest version over Internet. I did get the
automatic confirmation response from them, but I have still not heard any
actual response from them, as of today, Monday, Mar. 16. I am disappointed in
this poor response time, I hope it is not representative of a degradation in
support from earlier years.
In any case, can anybody tell me how to upgrade my 5.0 to the latest level.
Again, I do have an active software upgrade agreement with them.
Thank you
Stephen Herman
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| Re: How to upgrade IDL, Poor support [message #11361 is a reply to message #11084] |
Fri, 20 March 1998 00:00  |
L. Paul Mix
Messages: 8
Registered: July 1996
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Junior Member |
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Stephen Herman wrote:
>
> I have been away from using IDL for about 2 years, but I do have an active
> ongoing software upgrade subscription with them. Now that I am using IDL
> again, I sent E mail to RSI support on Wednesday, Mar. 11, asking how to
> upgrade my IDL 5.0 to the latest version over Internet. I did get the
> automatic confirmation response from them, but I have still not heard any
> actual response from them, as of today, Monday, Mar. 16. I am disappointed in
> this poor response time, I hope it is not representative of a degradation in
> support from earlier years.
>
> In any case, can anybody tell me how to upgrade my 5.0 to the latest level.
> Again, I do have an active software upgrade agreement with them.
>
> Thank you
> Stephen Herman
RSI support is usually very good. The Denver area had a blizzard in
the middle of the week; I suspect that a number of people were absent.
Paul Mix (lpmix@sandia.gov)
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