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Important information regarding IDL 5.2, Microsoft Windows NT, and Service Pack 4
| Important information regarding IDL 5.2, Microsoft Windows NT, and Service Pack 4 [message #13711] |
Fri, 04 December 1998 00:00 |
Research Systems Inc.
Messages: 33
Registered: May 1997
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Dear Valued IDL Customer:
Recently, you should have received your IDL 5.2 update. Since the release,
issues related to the combination of Microsoft Windows NT 4.0 Service Pack
4 and the HASP device driver have been discovered.
Aladdin Knowledge Systems, maker of the HASP hardware key, describes the
problem as follows:
"In many but not all cases if you upgrade to SP4 while an older version of
the HASP Device Driver is installed you will receive a blue screen error
upon reboot. This Windows NT error message will contain the following text
"Kmode Exception Error". Versions of the HASP Device Driver that are
affected include version 3.1 through 3.64 inclusive. Any version of the
HASP Device Driver that is later than 3.7 will not trigger this behavior."
To prevent this problem, Aladdin recommends the immediate distribution of
the latest HASP Device Driver v3.72. This latest device driver is available
from the Aladdin web site
(http://www.hasp.com/press_forum/hasp98/technotent4.html). This will also
give a detailed explanation of the problem and step-by-step instructions
for installing this updated device driver.
Note: This new device driver must be installed BEFORE the installation of
IDL 5.2.
Best regards,
Research Technical Support
support@rsinc.com
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