| Re: Work at RSI! [message #19725 is a reply to message #19533] |
Tue, 11 April 2000 00:00  |
Patrick Broos
Messages: 27
Registered: December 1996
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Junior Member |
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David Fanning wrote:
<BLOCKQUOTE TYPE=CITE>
<BR>I feel vaguely disturbed by this letter, and I am having
<BR>difficulty putting my finger on exactly why I feel that way.
<BR>I think because it implies a sort of malicious intentionality
<BR>to RSI's collective behavior that I don't think is justified.
<P>Lord knows, I've had my differences of opinion with people at
<BR>RSI. And I've chided them publicly on numerous occasions on
<BR>matters, such as informing their customers of bugs and
<BR>improvements, that I think they can do much better than they
<BR>are now. But this letter seems to imply that they don't give a damn
<BR>about their customers. And I know for a fact that is simply
<BR>not true.</BLOCKQUOTE>
David,
<BR>It seems that I've failed to accurately convey my point this time.
<BR>Use of the phrase "moral dilemma" was inappropriate. I did try
<BR>(later) in my message to characterize RSI's behavior as that of
<BR>reasonable people who have priorities I don't agree with. I regret
<BR>that the impression left in the reader (you at least) included the
<BR>concept of "malicious intentionality".
<P>There is no reason to think that the folks at RSI are malicious.
I
<BR>do however think reasonable people can hold the opinion that RSI
<BR>has a policy of not revealing to its customers information about
<BR>currently known bugs, and of not supplying existing fixes for those
<BR>bugs in any sort of proactive way. I think RSI can and should
do
<BR>better.
<BLOCKQUOTE TYPE=CITE>I know that the years I spent there are among the
most
<BR>satisfying and rewarding of any of my professional life.
<BR>Mostly because I was given the opportunity to do what I
<BR>thought was right for both the customer *and* the company.
<BR>Although the culture has changed some in the years since
<BR>I left and as the company has grown, I still think it is
<BR>a place where individuals with vision and purpose can
<BR>make a difference.</BLOCKQUOTE>
Your insight into the culture of RSI should be valued by those
<BR>seeking employment there, probably more valued than my
<BR>criticism. I'm glad to hear that you think so highly of the organization.
<BR>I suspect my level of tolerance for the shortcomings of my employer
<BR>is unreasonably low.
<BR>Perhaps, compared to the population of other employment options,
<BR>RSI really is a great place. I leave that to reader to decide.
<P>Regards,
<PRE>--
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Patrick S. Broos, Systems Analyst/Programmer patb@astro.psu.edu
Department of Astronomy and Astrophysics My office 814-863-5505
Penn State University
525 Davey Lab &nb sp; &nb sp; &nb sp; &nb sp; FAX &nb sp; 814-863-8686
University Park, PA 16802-6305
<A HREF="http://www.astro.psu.edu">http://www.astro.psu.edu</A> Group office 863-9550
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