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| Re: How to contact IDL ? [message #28576 is a reply to message #28509] |
Thu, 20 December 2001 13:23  |
Robert Stockwell
Messages: 74
Registered: October 2001
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Member |
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trouble wrote:
> That's Dr. Trouble, thanks. And my assistant Mr. Hide.
>
> I've used this account elsewhere without problems. It's just an email
> address, innit ? Anyway, it's what's inside that counts ;]
Quite often "suspicious" email is deleted. A common rule
is to delete without opening any unsolicited email with attachments,
or email that looks like a virus. I'd guess a "From: trouble"
would look like a virus and could quite possibly go straight to
the trash. Publicly available email addresses for receiving
unsolicited email most likely have such rules.
To answer the original question, in the past, my email support
requests have received an automated response immediately, and
a human response by the next day. I have had every situation
satisfactorily resolved.
And I do use my real email address when contacting them.
Cheers,
bob stockwell
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| Re: How to contact IDL ? [message #28581 is a reply to message #28509] |
Thu, 20 December 2001 12:40 |
Craig Markwardt
Messages: 1869
Registered: November 1996
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Senior Member |
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the_cacc@hotmail.com (trouble) writes:
> That's Dr. Trouble, thanks. And my assistant Mr. Hide.
>
> I've used this account elsewhere without problems. It's just an email
> address, innit ? Anyway, it's what's inside that counts ;]
I believe you originally said you had "suggestions for the IDL
language." Usually this translates into "feature request."
Whether or not they respond to suggestions like this may depend to a
large extent on how many copies of IDL you own, whether you have a
maintenance contract, etc. Requested features = developer time = $$.
On the other hand, that doesn't stop them from at least having a
canned rejection response, so you know your email was at least
received.
Craig
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| Re: How to contact IDL ? [message #28588 is a reply to message #28509] |
Thu, 20 December 2001 09:56 |
Paul van Delst
Messages: 364
Registered: March 1997
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Senior Member |
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trouble wrote:
>
> I've used this account elsewhere without problems. It's just an email
> address, innit ? Anyway, it's what's inside that counts ;]
Not if you get a truckload (like a corporate contact might) of similarly named emails that are
full of chaff or worse, viruses (maybe some folk at RSI use MS Outlook :o) Yours will get lost
(and deleted) amongst them.
paulv
--
Paul van Delst Religious and cultural
CIMSS @ NOAA/NCEP purity is a fundamentalist
Ph: (301)763-8000 x7274 fantasy
Fax:(301)763-8545 V.S.Naipaul
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| Re: How to contact IDL ? [message #28590 is a reply to message #28509] |
Thu, 20 December 2001 09:48 |
the_cacc
Messages: 104
Registered: October 2001
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Senior Member |
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That's Dr. Trouble, thanks. And my assistant Mr. Hide.
I've used this account elsewhere without problems. It's just an email
address, innit ? Anyway, it's what's inside that counts ;]
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| Re: How to contact IDL ? [message #28597 is a reply to message #28509] |
Thu, 20 December 2001 08:19 |
Pavel A. Romashkin
Messages: 531
Registered: November 2000
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Senior Member |
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Paul van Delst wrote:
>
> [*] I always though engineers built bridges and buildings and stuff
Have you ever heard this one -
What's the difference between civil and electronics engineers?
Electronics engineers build weapons, civil engineers build targets.
Cheers,
Pavel
P.S. Regarding names. I recently started reading
comp.databases.ms-access, the gurus from there really hate it when a
trouble-like someone posts. Often, they simply won't answer. Sometimes,
a poster gets flamed severely. We here are a lot more lax. Besides, you
can always hit the "ignore thread" button.
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| Re: How to contact IDL ? [message #28599 is a reply to message #28509] |
Thu, 20 December 2001 06:42 |
Paul van Delst
Messages: 364
Registered: March 1997
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Senior Member |
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David Fanning wrote:
>
> trouble (the_cacc@hotmail.com) writes:
>
>> Someone sent me a different email address to try:
>> info@ResearchSystems.com. So I tried sending a message there.
>>
>> First time - no response.
>> Second time - no response.
>> Currently attempting a third time.
>>
>> I'm astounded that in three weeks I can't even get a single comment.
>> Compare this with Matlab, who I have also written to, who (i) have
>> loads of contact address and (ii) replied on the same day each time I
>> wrote.
>>
>> Anyone else have a similar story ot is it *just me* ?
>
> Uh, have you thought about changing your name?
> What you have doesn't inspire retailers to get
> involved with you. :-)
I agree. If I got an email from someone who's email address was like yours (Mr. Trouble I mean,
not Dr. Fanning), I'd simply delete it - not even opening it. No offense meant to you, but it
looks like spam (despite an erudite subject heading).
paulv
p.s. I think it's just you :o) I've never had a problem contacting RSI... I've even had some
of their engineers [*] call *me*!! Who woulda thunk it? And they've always solved any problems
I had too.
[*] I always though engineers built bridges and buildings and stuff
--
Paul van Delst Religious and cultural
CIMSS @ NOAA/NCEP purity is a fundamentalist
Ph: (301)763-8000 x7274 fantasy
Fax:(301)763-8545 V.S.Naipaul
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| Re: How to contact IDL ? [message #28601 is a reply to message #28509] |
Thu, 20 December 2001 06:03 |
David Fanning
Messages: 11724
Registered: August 2001
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Senior Member |
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trouble (the_cacc@hotmail.com) writes:
> Someone sent me a different email address to try:
> info@ResearchSystems.com. So I tried sending a message there.
>
> First time - no response.
> Second time - no response.
> Currently attempting a third time.
>
> I'm astounded that in three weeks I can't even get a single comment.
> Compare this with Matlab, who I have also written to, who (i) have
> loads of contact address and (ii) replied on the same day each time I
> wrote.
>
> Anyone else have a similar story ot is it *just me* ?
Uh, have you thought about changing your name?
What you have doesn't inspire retailers to get
involved with you. :-)
Cheers,
David
--
David W. Fanning, Ph.D.
Fanning Software Consulting
Phone: 970-221-0438, E-mail: david@dfanning.com
Coyote's Guide to IDL Programming: http://www.dfanning.com/
Toll-Free IDL Book Orders: 1-888-461-0155
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