| Re: RSI's post re: RT Lic [message #3417] |
Wed, 25 January 1995 11:59 |
agraps
Messages: 35
Registered: September 1994
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Member |
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mahan@martha.utcc.utk.edu (Stephen Mahan) writes:
> I welcome useful input from the vendors in comp.lang.idl-pvwave, it really
> is the responsibility of RSI and VNI, IMHO, to post responses to the
> tough questions that are not responded to by the participants in this
> news group.
> Maybe it's not a place to market products (yet- ), but the presence
> of both RSI and VNI in a news group that is geared directly toward
> their products is much different than posts in something an
> advertisement in sci.xxxx.
> -Steve
I asked this exact question to some RSI people a couple of weeks ago,
i.e. why they don't write to this newsgroup very often (in contrast
to groups like comp.soft-sys.matlab where the MathWorks people are a
very visible and helpful presence). Their answer was:
1) because this newsgroup is for a couple of vendors, and
2) RSI has a strict company policy against promoting IDL etc in this
forum.
They said that they keep a close watch on this group though, and that
they frequently follow up questions in private email.
My preference is the same as Stephen's, i.e. I would like to see RSI
post more often to this newsgroup. We might learn ways of IDL coding
from the experts that none of here have thought of before.
Amara
--
************************************************************ *************
Amara Graps email: agraps@netcom.com
Computational Physicist vita: finger agraps@sunshine.arc.nasa.gov
Intergalactic Reality bio: finger -lm agraps@netcom.com
************************************************************ *************
"When we remember we are all mad, the mysteries disappear and life stands
explained." --Mark Twain
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| Re: RSI's post re: RT Lic [message #3438 is a reply to message #3417] |
Tue, 24 January 1995 04:40  |
zawodny
Messages: 121
Registered: August 1992
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Senior Member |
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In article <3g1k2b$o2o@martha.utk.edu> mahan@martha.utcc.utk.edu (Stephen Mahan) writes:
> I welcome useful input from the vendors in comp.lang.idl-pvwave, it really
> is the responsibility of RSI and VNI, IMHO, to post responses to the
> tough questions that are not responded to by the participants in this
> news group.
I too welcome the useful input from the vendors, however, I do not agree that
it is their responsibility to respond. There is a fine line between customer
support (which we pay them for) and more esoteric programming problems and
techniques. I am sure that they monitor the traffic here to detect bugs early
and get a general feel on what the users find as shortcommings. Both of these
are like to have input on future releases. It may be that guiding a newbie in
the proper direction early on may save the vendor support time later on. Or
maybe, as I have found, that they are just a bunch of nice folks who want to
help.
> Maybe it's not a place to market products (yet- ), but the presence
> of both RSI and VNI in a news group that is geared directly toward
> their products is much different than posts in something an
> advertisement in sci.xxxx.
When it comes to marketing products I hope both vendors can fins a more
suitable place to do so and clutter up groups like these.
--
Joseph M. Zawodny (KO4LW) NASA Langley Research Center
Internet: j.m.zawodny@larc.nasa.gov MS-475, Hampton VA, 23681-0001
TCP/IP: ko4lw@ko4lw.ampr.org Packet: ko4lw@n4hog.va.usa.na
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