| Re: Licensing installs and expired maintenance contracts [message #76082] |
Wed, 18 May 2011 14:37 |
rtowler
Messages: 28
Registered: June 2006
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Junior Member |
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To close the loop on this, I did get an email from support and the
deal is that for some reason when your license expires you can't use
the web portal and have to manually generate a license file. To do
this, you use the license wizard to "Request a license if you don't
have internet access" and send the output to support.
I should have known...
-r
On May 18, 12:22 pm, David Fanning <n...@idlcoyote.com> wrote:
> rtowler writes:
>> Has anyone attempted to install a copy of IDL 7 after their
>> maintenance contract has expired? I'm dusting off some old code and
>> starting to work with IDL again and I cannot license my fresh install.
>> RS.. er ITTVIS's website shows my license info, and even lists the
>> two computers that I originally installed this version of IDL on
>> (though they are long gone) but I cannot remove those old computers
>> nor generate a new license. What's a user to do? I have a support
>> request in, but so far I have received no response, automated or not.
>
>> It's comforting to see that in the years that I have been away,
>> ITTVIS's website has gotten no better...
>
> Their IT support team is down to a single person, who moonlights
> by writing the User Guide when he isn't busy hiding vital
> information on the web page. Unfortunately, he golfs on
> Wednesday afternoons. :-)
>
> Good to see you back here, Rick!
>
> Cheers,
>
> David
>
> --
> David Fanning, Ph.D.
> Fanning Software Consulting, Inc.
> Coyote's Guide to IDL Programming:http://www.idlcoyote.com/
> Sepore ma de ni thui. ("Perhaps thou speakest truth.")
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| Re: Licensing installs and expired maintenance contracts [message #76085 is a reply to message #76082] |
Wed, 18 May 2011 12:22  |
David Fanning
Messages: 11724
Registered: August 2001
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Senior Member |
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rtowler writes:
> Has anyone attempted to install a copy of IDL 7 after their
> maintenance contract has expired? I'm dusting off some old code and
> starting to work with IDL again and I cannot license my fresh install.
> RS.. er ITTVIS's website shows my license info, and even lists the
> two computers that I originally installed this version of IDL on
> (though they are long gone) but I cannot remove those old computers
> nor generate a new license. What's a user to do? I have a support
> request in, but so far I have received no response, automated or not.
>
> It's comforting to see that in the years that I have been away,
> ITTVIS's website has gotten no better...
Their IT support team is down to a single person, who moonlights
by writing the User Guide when he isn't busy hiding vital
information on the web page. Unfortunately, he golfs on
Wednesday afternoons. :-)
Good to see you back here, Rick!
Cheers,
David
--
David Fanning, Ph.D.
Fanning Software Consulting, Inc.
Coyote's Guide to IDL Programming: http://www.idlcoyote.com/
Sepore ma de ni thui. ("Perhaps thou speakest truth.")
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