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Re: How to contact IDL ? [message #28576 is a reply to message #28509]

Thu, 20 December 2001 13:23

Robert Stockwell
Messages: 74
Registered: October 2001

Member

trouble wrote:

> That's Dr. Trouble, thanks. And my assistant Mr. Hide.
>
> I've used this account elsewhere without problems. It's just an email
> address, innit ? Anyway, it's what's inside that counts ;]

Quite often "suspicious" email is deleted. A common rule
is to delete without opening any unsolicited email with attachments,
or email that looks like a virus. I'd guess a "From: trouble"
would look like a virus and could quite possibly go straight to
the trash. Publicly available email addresses for receiving
unsolicited email most likely have such rules.

To answer the original question, in the past, my email support
requests have received an automated response immediately, and
a human response by the next day. I have had every situation
satisfactorily resolved.

And I do use my real email address when contacting them.

Cheers,
bob stockwell

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[Message index]

		How to contact IDL ? By: the_cacc on Fri, 07 December 2001 03:57
		Re: How to contact IDL ? By: Robert Stockwell on Thu, 20 December 2001 13:23
		Re: How to contact IDL ? By: Craig Markwardt on Thu, 20 December 2001 12:40
		Re: How to contact IDL ? By: Paul van Delst on Thu, 20 December 2001 09:56
		Re: How to contact IDL ? By: the_cacc on Thu, 20 December 2001 09:48
		Re: How to contact IDL ? By: Pavel A. Romashkin on Thu, 20 December 2001 08:19
		Re: How to contact IDL ? By: Paul van Delst on Thu, 20 December 2001 06:42
		Re: How to contact IDL ? By: David Fanning on Thu, 20 December 2001 06:03

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