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Re: Licensing installs and expired maintenance contracts [message #76085 is a reply to message #76082]

Wed, 18 May 2011 12:22

David Fanning
Messages: 11724
Registered: August 2001

Senior Member

rtowler writes:

> Has anyone attempted to install a copy of IDL 7 after their
> maintenance contract has expired? I'm dusting off some old code and
> starting to work with IDL again and I cannot license my fresh install.
> RS.. er ITTVIS's website shows my license info, and even lists the
> two computers that I originally installed this version of IDL on
> (though they are long gone) but I cannot remove those old computers
> nor generate a new license. What's a user to do? I have a support
> request in, but so far I have received no response, automated or not.
>
> It's comforting to see that in the years that I have been away,
> ITTVIS's website has gotten no better...

Their IT support team is down to a single person, who moonlights
by writing the User Guide when he isn't busy hiding vital
information on the web page. Unfortunately, he golfs on
Wednesday afternoons. :-)

Good to see you back here, Rick!

Cheers,

David

--
David Fanning, Ph.D.
Fanning Software Consulting, Inc.
Coyote's Guide to IDL Programming: http://www.idlcoyote.com/
Sepore ma de ni thui. ("Perhaps thou speakest truth.")

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[Message index]

		Re: Licensing installs and expired maintenance contracts By: rtowler on Wed, 18 May 2011 14:37
		Re: Licensing installs and expired maintenance contracts By: David Fanning on Wed, 18 May 2011 12:22

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