| Re: IDL 8.2 is available [message #80285 is a reply to message #80202] |
Thu, 24 May 2012 06:43   |
penteado
Messages: 866
Registered: February 2018
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Senior Member
Administrator |
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The only answer I get from tech support is the usual useless one:
"Thank you for your recent email question. We have forwarded your
inquiry on to your local product distributor. All IDL and ENVI
technical support for our users in Brazil is provided by our
distributor, Sulsoft. Please refer all future queries to them. Thank
you. You can reach them via telephone, fax, or email at the following
address."
The problem has nothing to do with Sulsoft. It is in my Exelis
account. All the Sulsoft site (http://www.sulsoft.com.br/index.php/
downloads/) has on IDL download is a link to Exelis. On top of that,
besides the "forwarded inquiry" and my email to Sulsoft asking for a
new license file, they have not answered me so far.
All these frequent obstacles to download IDL do not even make any
sense. It is not even just the inconvenience of having to register. It
is also that the account must be reviewed and approved (and often one
has to wait for reapproval). How can someone say that we can make
software for other people to use without a license, if the VM is
impossible to download? I have stopped saying that "anyone can run
code on the VM", since only by random luck or a lot of patience one
will be able to download the VM.
On May 23, 3:47 pm, Paulo Penteado <pp.pente...@gmail.com> wrote:
> It would be nice if I could download it instead of just getting
>
> "DPL Authentication Failed:-1Please login to the secure Customer
> Access area and update your shipping information or contact
> techsupp...@exelisvis.com."
>
> No matter how many times I update the profile.
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