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Re: Downgrade in support for non US users? [message #90269 is a reply to message #90268]

Mon, 16 February 2015 16:01

Dick Jackson
Messages: 347
Registered: August 1998

Senior Member

On Monday, 16 February 2015 15:30:21 UTC-8, timoth...@gmail.com wrote:
> Last week I reported via a support request what I believed to be a regression in IDL 8.4 (listed below).
>
> In the past I have found the direct access to the IDL dev's very useful and have had feature requests implemented, bugs logged, and performance issues improved.
>
> However my latest support request has been redirected to IDL's Australian distributor (ESRI Australia), which I can only see as a downgrade in service.
> Has anyone else from outside the US seen this change recently? Or is it just an Australian change.

Speaking for myself, a Canadian client, I can say that Exelis continues to give me the fine support service I've always had, as you've described in your past. Even in the last two weeks, I got prompt, effective email response to an issue I had logged at exelis.com as a Support Request.

Cheers,
-Dick

Dick Jackson Software Consulting Inc.
Victoria, BC, Canada --- http://www.d-jackson.com

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[Message index]

		Re: Downgrade in support for non US users? By: timothyja123 on Mon, 16 February 2015 15:36
		Re: Downgrade in support for non US users? By: Dick Jackson on Mon, 16 February 2015 16:01
		Re: Downgrade in support for non US users? By: timothyja123 on Tue, 17 February 2015 17:40
		Re: Downgrade in support for non US users? By: timothyja123 on Tue, 17 February 2015 17:48
		Re: Downgrade in support for non US users? By: chris_torrence@NOSPAM on Wed, 18 February 2015 10:13
		Re: Downgrade in support for non US users? By: timothyja123 on Wed, 18 February 2015 14:18
		Re: Downgrade in support for non US users? By: timothyja123 on Wed, 18 February 2015 14:27

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