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Re: Downgrade in support for non US users? [message #90273 is a reply to message #90268]

Tue, 17 February 2015 17:40

timothyja123
Messages: 57
Registered: February 2013

Member

Thanks for the reply Chris. This makes sense, I'll work around it for now. Not a big deal.

On Wednesday, February 18, 2015 at 5:43:02 AM UTC+11, Chris Torrence wrote:
> I think that there was some reorganization of the Tech Support group, which probably explains why they changed their protocol. I can't say for sure, but I wonder if they are trying to field some of the "easy" questions (like install, licensing, etc) through the distributors, and only forward the "hard" questions to Boulder. Anyway, your question definitely falls into the hard category. ;-)
>

As for support this is the start of the email I got when I filled a support request. I don't think this is just a case of forwarding easy questions.

"Thank you for your recent email question. We have forwarded your inquiry on to your local product distributor. All ENVI and IDL technical support for our users in Australia is provided by our distributor, ESRI Australia. Please refer all future queries to them. Thank you. You can reach them via telephone, fax, or email at the following address."

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[Message index]

		Re: Downgrade in support for non US users? By: timothyja123 on Mon, 16 February 2015 15:36
		Re: Downgrade in support for non US users? By: Dick Jackson on Mon, 16 February 2015 16:01
		Re: Downgrade in support for non US users? By: timothyja123 on Tue, 17 February 2015 17:40
		Re: Downgrade in support for non US users? By: timothyja123 on Tue, 17 February 2015 17:48
		Re: Downgrade in support for non US users? By: chris_torrence@NOSPAM on Wed, 18 February 2015 10:13
		Re: Downgrade in support for non US users? By: timothyja123 on Wed, 18 February 2015 14:18
		Re: Downgrade in support for non US users? By: timothyja123 on Wed, 18 February 2015 14:27

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