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Re: missing data
| Re: missing data [message #2237] |
Thu, 16 June 1994 06:58  |
thompson
Messages: 584
Registered: August 1991
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Senior Member |
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caron@acd.ucar.edu (John Caron) writes:
> 3) On bloodsucking support fees:
> $200/year is a pretty low price for service. Any vertical niche company
> like RSI needs to make customer service self supporting. I would like for RSI
> to make avaliable things like known bugs, and other tech documents, that cost
> them little and can save users lots. Also an e-mail address to RSI to report
> possible bugs. Also a language summary on a single page. Also a "see also"
> section for each routine in the reference manual. Also hypertext help. Ok Ill
> stop now.....
One thing that I would like to point out is that one can designate a single
person to act as the contact point with RSI, so that $200/year can cover a
bunch of people. In fact, RSI themselves suggest that you do this. As I
recall, the original post (which I don't have access to anymore) stated that
RSI required you to spend $200/year for each and every person using IDL which
isn't true.
Some of what you want is probably best handled through a World Wide Web
interface. They have one service available now at URL
http://sslab.colorado.edu:2222/projects/IDL/idl_ssl_home.htm l
and I understand that they're working on their own WWW server which will
support the sorts of things you're talking about (or at least I hope it would).
Bill Thompson
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